Shipping policy

At Menoura, we want every order to reach you safely and on time. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Within Pakistan

We currently offer delivery across Pakistan, subject to courier availability in your area.

Orders are delivered to the address provided during checkout.

2. Order Processing

Orders are normally processed and prepared for dispatch within 1–2 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive your tracking information through the contact details provided with your order.

3. Delivery Time

Estimated delivery time after dispatch is generally:

Major cities: 2–4 business days
Other areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms specified in the relevant promotion.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations within Pakistan.

If COD is available for your order, you can pay the required amount directly to the courier upon delivery.

6. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You can use the tracking information to follow your shipment through the relevant courier service.

Please allow some time for the tracking information to become active after your parcel has been handed over to the courier.

7. Delivery Delays

While we work with our delivery partners to ensure timely delivery, Menoura cannot guarantee delivery dates.

Delays may occur due to weather, public holidays, high-volume periods, incorrect addresses, courier-related issues, or other circumstances outside our control.

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Menoura is not responsible for delays, additional charges, or failed deliveries caused by an incorrect or incomplete address or contact information provided at checkout.

9. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, unreachable, refuses the parcel, or provides incorrect delivery information, the order may be returned to Menoura.

Any additional delivery charges for re-shipping may be the responsibility of the customer.

10. Damaged Packages

If your parcel appears damaged when you receive it, please contact us as soon as possible.

Where possible, take photographs of the packaging and product before disposing of any packaging materials. This may help us investigate the issue with the courier.

11. International Shipping

At this time, Menoura primarily offers shipping within Pakistan.

If international shipping becomes available, the applicable countries, delivery times, shipping charges, customs duties, and taxes will be communicated before completing your order.

International customers may be responsible for customs duties, import taxes, or other charges imposed by their destination country.

12. Contact Us

If you have any questions about your order or delivery, please contact us:

WhatsApp: +92 308 1951100
Email: info@menoura.com

We’re here to help.

Menoura
Wear Your Legacy.